Open a support ticket

Describe your problem in detail and our support team will contact you by email. Tickets are ordered by importance; urgent issues (missing funds and security) are handled first.

Important: the 12-word recovery phrase cannot be recovered

Taccoin is non-custodial: your recovery phrase is created and stored only on your device and never reaches our servers. The support team — or anyone else — cannot recover, reset, or restore funds without it. Keep it written down somewhere safe, never send it to anyone, and never include it in a support ticket.